At Paygo Gas Uganda, your privacy is important to us. This Privacy Policy outlines how we collect, use, disclose, and protect your personal information when you interact with our services, including our website, mobile platforms, and in-person engagements.
1. Information We Collect
We may collect the following types of personal information:
- Contact details such as your name, phone number, physical address, and email address.
- Service-related data including your gas usage history, delivery preferences, and customer support interactions.
- Payment information related to transactions made for refills or installations (Note: We do not store card or mobile money credentials).
2. How We Use Your Information
The information we collect is used to:
- Provide, manage, and improve our LPG services and customer experience.
- Deliver gas to your preferred location.
- Notify you about deliveries, promotions, updates, or safety alerts.
- Respond to your inquiries and provide customer support.
- Comply with legal and regulatory obligations.
3. Information Sharing
We do not sell or rent your personal data. However, we may share your information with:
- Delivery partners who help us fulfill your orders.
- Regulatory bodies when required by law.
- IT and support providers who help maintain our digital systems.
4. Data Security
We take reasonable measures to protect your personal information from unauthorized access, loss, or misuse. All information is securely stored and access is limited to authorized personnel only.
5. Your Rights
You have the right to:
- Access or correct your personal information.
- Request the deletion of your data from our systems (unless retention is required by law).
- Opt out of promotional communications at any time.
6. Cookies & Tracking
Our website may use cookies to improve user experience. You can control or disable cookies via your browser settings.
7. Updates to This Policy
We may update this Privacy Policy from time to time. Any changes will be posted on our website with the updated effective date.
8. Contact Us
For questions or concerns regarding this Privacy Policy, please contact us